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RETURN POLICY

For your most satisfaction, we provide you some solutions if any of these happens to you
Feel free to contact us if you have any question regarding to Return Policy at (786) 800-6764 or info@petra3steps.com or click contact us

Wrong Food
If you get your food different from the receipt, we are really sorry. Please call us as soon as you notice that you get the wrong food. You may come to pick up or ask us to redeliver** your food within 3 miles in the same delivery time frame with your previous order for free*

Missed Food
It’s a rare case, but possible. Please call us as soon as you notice that we miss one or more food of your order. You may come to pick up or ask us to redeliver** the food within 3 miles in the same delivery time frame with your previous order for free*. You may cancel the missed food before we cook without any question, and we will refund you with a store credit.

Don’t Like The Food
Some cases you may get exchange or a store credit in dollar amount only. There won’t be any refund in cash. If the new food has more value, you will be asked to cover the balance (difference). You may come to pick up the food or ask us to do the delivery limited in 3 miles only. A $5 delivery fee will apply.
Your order will be priority if you come to pick it up. All cases, please return the food in the original container(s)* to our driver or our cashier to avoid additional charge.

Get Food Delay
We understand that everyone is hungry when they call us. We’re trying real hard to deliver the food to you at our best. For any reasons we delay your order more than our delivery time frame, you may get a discount off of the bill back in a store credit Your order will be priority if you come to pick it up.

Return / Cancel
Sorry, no refund if you change your mind after all the food has been cooked.You may receive a store credit.

Complimentary Food
Sorry, no refund on any complimentary food. Please contact us for more information.

* If the food is consumed more than 20% of the full portion, you may not get a/an refund or exchange if it’s not due to spoilage and/or unusually objects in the food. Please contact us for more information.
** Redelivery address cannot be different from the previous one. Limited 3 mile driving distance. We will refund you with a store credit only if you don’t come to pick up your food.